Your parent’s results and records at UR Medicine

See your parent’s UR Medicine MyChart account

Hospitals call this proxy access, or family access. You sign in with your own login and switch to your parent’s account, so you never need their password. At UR Medicine: the patient gives permission in the portal or on a paper form.

1. 1If your parent has MyChart, they log in, open Settings, then Family & Friends, and fill out the form there.
2. 2They choose Full Access or Full Access (Without Visit Notes).
3. 3If your parent has no account, they use the Online Access Request Form first, or the paper form MyChart Proxy Authorization: 18 and Over.
4. 4The paper form goes to the doctor's office, or is mailed or faxed using the details on the form.
5. 5Online requests get a reply within the week up to 14 business days. Allow at least two weeks for paper.
6. 6If your parent has diminished capacity, an authorized representative must ask through their UR Medicine doctor's office, not online.

Get copies without the portal

From the Health Information Management (Release of Information).

1. 1Fill in the Patient Access form, or write a signed letter with your parent's name and date of birth, the records wanted, and where to send them.
2. 2Your parent signs it. If you sign under a power of attorney or health care proxy, add those papers.
3. 3Send it one way only: fax (585) 424-2922 or email inforelease@urmc.rochester.edu.
4. 4Questions: (585) 275-2605.

Family members:

An authorization signed by the POA is valid when the POA document grants authority to request medical records. A health care proxy can get records only if the proxy document is found; otherwise the treating doctor may write a letter.

Cost, as the hospital states it:

For more information regarding fees, please contact them directly at (315) 350-3779.

Time, as the hospital states it:

Patient requests are prioritized and are normally processed between 2-14 business days.

The records office pageThe request form

Questions