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Parent portal access · CA

Your parent’s results and records at UCSF

How to see your parent’s UCSF MyChart account with your own login, how to get copies from the records office, and how to keep the results in one place.

From UCSF Health’s own pages, checked on November 4, 2026. Steps can change, so follow the official links.

See your parent’s UCSF MyChart account

Hospitals call this proxy access, or family access. You sign in with your own login and switch to your parent’s account, so you never need their password. At UCSF: the patient sets it up from MyChart Proxy Center in their own account.

  1. 1Your parent logs in to UCSF MyChart and opens MyChart Proxy Center to request and manage proxy access.
  2. 2An adult can name any other adult as their proxy. You must be at least 18.
  3. 3You use your own UCSF MyChart account. Each adult must have their own account.
  4. 4Once access is set up, your home screen shows an icon for your parent. Select it to open their record.
  5. 5If your parent has a disability and you are their representative, download and complete the adult proxy form on the UCSF MyChart page. For help, call UCSF MyChart Customer Service at 415-514-6000, open 24/7.
UCSF Health’s official page

Get copies without the portal

From the Health Information Management Services.

  1. 1Download the Authorization for Release of Health Information form.
  2. 2Your parent fills it in, signs it and names you to receive the records.
  3. 3Mail it to Health Information Management Services, 400 Parnassus Ave., Room A88, San Francisco, CA 94143-0308.
  4. 4For questions, call 415-353-2221, Monday to Friday, 8 a.m. to 4:30 p.m. The office calls to tell you the total charge.
Cost, as the hospital states it:
"25¢ per page to copy medical records or $25 if using an electronic record"
Time, as the hospital states it:
"We'll process your request within 15 days"

The records office pageThe request form

Your parent’s rights

  • Your parent has a legal right to copies of their own records.
  • When your parent asks, the hospital must answer within 30 days. It can take 30 more days once, if it explains why in writing.
  • It can charge only a reasonable fee, based on what the copy costs to make.
  • These rules also cover an electronic copy your parent asks, in writing, to have sent to you.
US Department of Health and Human Services

Keep the results in one place

Vita Health Coach is an iPhone app that keeps each family member's results in their own file and explains each new result in plain words. Once you have access, add your parent, tap Connect a hospital and search for UCSF. Paper copies work too: take a photo of each page.

Vita Health Coach on the App Store

Questions

How do I see my parent's results at UCSF?

Ask for family access to your parent's UCSF MyChart account (hospitals call it proxy access). The patient sets it up from MyChart Proxy Center in their own account. Your parent logs in to UCSF MyChart and opens MyChart Proxy Center to request and manage proxy access. An adult can name any other adult as their proxy. You must be at least 18. You use your own UCSF MyChart account. Each adult must have their own account. Once access is set up, your home screen shows an icon for your parent. Select it to open their record. If your parent has a disability and you are their representative, download and complete the adult proxy form on the UCSF MyChart page. For help, call UCSF MyChart Customer Service at 415-514-6000, open 24/7.

How do I get copies of my parent's records from UCSF without the portal?

Ask the Health Information Management Services. Download the Authorization for Release of Health Information form. Your parent fills it in, signs it and names you to receive the records. Mail it to Health Information Management Services, 400 Parnassus Ave., Room A88, San Francisco, CA 94143-0308. For questions, call 415-353-2221, Monday to Friday, 8 a.m. to 4:30 p.m. The office calls to tell you the total charge.

How do I keep my parent's UCSF results in one place?

In Vita Health Coach on iPhone, add your parent as a person, open Health records, tap Connect a hospital, search for UCSF and sign in with your own login once you have family access. Their results arrive in their own file, and you can ask about any result in plain words. Connecting another person's hospital is part of a paid plan in the app.

Other hospitals: portal access by hospital, copies from the records office. Leaving the hospital? What to ask before they go. You can also ask these questions inside ChatGPT with Vita Health Coach for ChatGPT.

General information, not medical or legal advice. This page isn’t connected with UCSF Health, and its name belongs to it.