Parent portal access · CA
Your parent’s results and records at Sutter
How to see your parent’s My Health Online account with your own login, and how to keep the results in one place.
From Sutter Health’s own pages, checked on November 4, 2026. Steps can change, so follow the official links.
See your parent’s My Health Online account
Hospitals call this proxy access, or family access. You sign in with your own login and switch to your parent’s account, so you never need their password. At Sutter: the patient invites you or signs the adult proxy authorization form.
- 1Your parent can give you access if you are 18 or older and a family member, or have a legal right to manage their care.
- 2Your parent invites you from their own My Health Online account, or fills in and signs the Proxy Access Form (Adults 18+). Use the form if you aren't a Sutter patient.
- 3On the form, your parent names you as Proxy Representative and ticks your relationship, such as Adult Child. Legal papers may be asked for.
- 4Your parent sends the signed form by fax to (877) 607-6484, by email to MHOSupport@sutterhealth.org, or by mail to Patient Services Contact Center, P.O. Box 255386, ATTN: My Health Online Proxy, Sacramento, CA 95865-5386.
- 5The access lets you use My Health Online for your parent. It does not let you make health care decisions, and either of you can end it at any time.
- 6Help: 800-4SUTTER, weekdays 7:00 am to 7:00 pm.
Keep the results in one place
Vita Health Coach is an iPhone app that keeps each family member's results in their own file and explains each new result in plain words. Once you have access, add your parent, tap Connect a hospital and search for Sutter. Paper copies work too: take a photo of each page.
Vita Health Coach on the App StoreQuestions
How do I see my parent's results at Sutter?
Ask for family access to your parent's My Health Online account (hospitals call it proxy access). The patient invites you or signs the adult proxy authorization form. Your parent can give you access if you are 18 or older and a family member, or have a legal right to manage their care. Your parent invites you from their own My Health Online account, or fills in and signs the Proxy Access Form (Adults 18+). Use the form if you aren't a Sutter patient. On the form, your parent names you as Proxy Representative and ticks your relationship, such as Adult Child. Legal papers may be asked for. Your parent sends the signed form by fax to (877) 607-6484, by email to MHOSupport@sutterhealth.org, or by mail to Patient Services Contact Center, P.O. Box 255386, ATTN: My Health Online Proxy, Sacramento, CA 95865-5386. The access lets you use My Health Online for your parent. It does not let you make health care decisions, and either of you can end it at any time. Help: 800-4SUTTER, weekdays 7:00 am to 7:00 pm.
How do I keep my parent's Sutter results in one place?
In Vita Health Coach on iPhone, add your parent as a person, open Health records, tap Connect a hospital, search for Sutter and sign in with your own login once you have family access. Their results arrive in their own file, and you can ask about any result in plain words. Connecting another person's hospital is part of a paid plan in the app.
Other hospitals: portal access by hospital, copies from the records office. Leaving the hospital? What to ask before they go. You can also ask these questions inside ChatGPT with Vita Health Coach for ChatGPT.
General information, not medical or legal advice. This page isn’t connected with Sutter Health, and its name belongs to it.