Parent portal access · NY
Your parent’s results and records at NYC Health + Hospitals
How to see your parent’s MyChart account with your own login, how to get copies from the records office, and how to keep the results in one place.
From NYC Health + Hospitals’s own pages, checked on November 3, 2026. Steps can change, so follow the official links.
See your parent’s MyChart account
Hospitals call this proxy access, or family access. You sign in with your own login and switch to your parent’s account, so you never need their password. At NYC Health + Hospitals: the patient sends the invitation from their own account.
- 1Your parent logs in to MyChart on the website or in the app.
- 2They click their name and picture in the upper right, then manage friends and family.
- 3They click invite friends and family and add you.
- 4You get an email and accept the invitation.
- 5You need your own MyChart account. Staff will help you set one up for free.
Get copies without the portal
From the Health Information (Medical Records).
- 1Fill in the authorization form, online or on paper. Your parent signs it and names you.
- 2Online, you upload a photo and a government photo ID. Records come back by encrypted email.
- 3On paper, print the form, fill it in and send it to the hospital where your parent was treated. Addresses are on the website.
- 4Help line: 866-390-7404, Monday to Friday, 8 am to 4 pm.
- Family members:
- NYC Health + Hospitals will generally honor a patient's request to give information to another party with a written authorization from the patient or their authorized representative.
The records office pageThe request form
Your parent’s rights
- Your parent has a legal right to copies of their own records.
- When your parent asks, the hospital must answer within 30 days. It can take 30 more days once, if it explains why in writing.
- It can charge only a reasonable fee, based on what the copy costs to make.
- These rules also cover an electronic copy your parent asks, in writing, to have sent to you.
Keep the results in one place
Vita Health Coach is an iPhone app that keeps each family member's results in their own file and explains each new result in plain words. Once you have access, add your parent, tap Connect a hospital and search for NYC Health + Hospitals. Paper copies work too: take a photo of each page.
Vita Health Coach on the App StoreQuestions
How do I see my parent's results at NYC Health + Hospitals?
Ask for family access to your parent's MyChart account (hospitals call it proxy access). The patient sends the invitation from their own account. Your parent logs in to MyChart on the website or in the app. They click their name and picture in the upper right, then manage friends and family. They click invite friends and family and add you. You get an email and accept the invitation. You need your own MyChart account. Staff will help you set one up for free.
How do I get copies of my parent's records from NYC Health + Hospitals without the portal?
Ask the Health Information (Medical Records). Fill in the authorization form, online or on paper. Your parent signs it and names you. Online, you upload a photo and a government photo ID. Records come back by encrypted email. On paper, print the form, fill it in and send it to the hospital where your parent was treated. Addresses are on the website. Help line: 866-390-7404, Monday to Friday, 8 am to 4 pm.
How do I keep my parent's NYC Health + Hospitals results in one place?
In Vita Health Coach on iPhone, add your parent as a person, open Health records, tap Connect a hospital, search for NYC Health + Hospitals and sign in with your own login once you have family access. Their results arrive in their own file, and you can ask about any result in plain words. Connecting another person's hospital is part of a paid plan in the app.
Other hospitals: portal access by hospital, copies from the records office. Leaving the hospital? What to ask before they go. You can also ask these questions inside ChatGPT with Vita Health Coach for ChatGPT.
General information, not medical or legal advice. This page isn’t connected with NYC Health + Hospitals, and its name belongs to it.