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Parent portal access · MD

Your parent’s results and records at MedStar

How to see your parent’s myMedStar account with your own login, how to get copies from the records office, and how to keep the results in one place.

From MedStar Health’s own pages, checked on November 5, 2026. Steps can change, so follow the official links.

See your parent’s myMedStar account

Hospitals call this proxy access, or family access. You sign in with your own login and switch to your parent’s account, so you never need their password. At MedStar: you or the patient hand in a form in person.

  1. 1Print MedStar's myMedStar Patient Portal Access Authorization Form.
  2. 2For an adult, you or your parent must hand in the request in person.
  3. 3Your parent signs the form. You add your details and your email address; the portal invitation goes to that email.
  4. 4MedStar may ask for proof such as photo ID or power of attorney papers.
  5. 5Access lasts until it is ended in writing.
MedStar Health’s official page

Get copies without the portal

From the Health Information Management.

  1. 1Each MedStar hospital has its own records office. Download the Medical Record Release form. Forms are also available at each hospital.
  2. 2Your parent fills it in, signs it, and names you to receive the records.
  3. 3Take it in person or mail it to the hospital where your parent was treated. The page lists each address. For MedStar Franklin Square Medical Center, mail to Attn: Health Information Management, 2 North, Release of Information, 9000 Franklin Square Drive, Baltimore, MD 21237, or fax 443-777-7971.
  4. 4Questions: call the hospital's number on the page. For MedStar Washington Hospital Center, 855-651-1882.
Family members:
A family member (parent or legal guardian) may request copies if the patient is a minor or incapacitated. They must have the patient's written permission or the patient's power of attorney, and the family member's name must be on the request.
Cost, as the hospital states it:
Fees may be charged for processing this request.
Time, as the hospital states it:
It takes 5 to 10 working business days to process the request. This may take 30 days if requesting a complete copy.

The records office pageThe request form

Your parent’s rights

  • Your parent has a legal right to copies of their own records.
  • When your parent asks, the hospital must answer within 30 days. It can take 30 more days once, if it explains why in writing.
  • It can charge only a reasonable fee, based on what the copy costs to make.
  • These rules also cover an electronic copy your parent asks, in writing, to have sent to you.
US Department of Health and Human Services

Keep the results in one place

Vita Health Coach is an iPhone app that keeps each family member's results in their own file and explains each new result in plain words. Once you have access, add your parent, tap Connect a hospital and search for MedStar. Paper copies work too: take a photo of each page.

Vita Health Coach on the App Store

Questions

How do I see my parent's results at MedStar?

Ask for family access to your parent's myMedStar account (hospitals call it proxy access). You or the patient hand in a form in person. Print MedStar's myMedStar Patient Portal Access Authorization Form. For an adult, you or your parent must hand in the request in person. Your parent signs the form. You add your details and your email address; the portal invitation goes to that email. MedStar may ask for proof such as photo ID or power of attorney papers. Access lasts until it is ended in writing.

How do I get copies of my parent's records from MedStar without the portal?

Ask the Health Information Management. Each MedStar hospital has its own records office. Download the Medical Record Release form. Forms are also available at each hospital. Your parent fills it in, signs it, and names you to receive the records. Take it in person or mail it to the hospital where your parent was treated. The page lists each address. For MedStar Franklin Square Medical Center, mail to Attn: Health Information Management, 2 North, Release of Information, 9000 Franklin Square Drive, Baltimore, MD 21237, or fax 443-777-7971. Questions: call the hospital's number on the page. For MedStar Washington Hospital Center, 855-651-1882.

How do I keep my parent's MedStar results in one place?

In Vita Health Coach on iPhone, add your parent as a person, open Health records, tap Connect a hospital, search for MedStar and sign in with your own login once you have family access. Their results arrive in their own file, and you can ask about any result in plain words. Connecting another person's hospital is part of a paid plan in the app.

Other hospitals: portal access by hospital, copies from the records office. Leaving the hospital? What to ask before they go. You can also ask these questions inside ChatGPT with Vita Health Coach for ChatGPT.

General information, not medical or legal advice. This page isn’t connected with MedStar Health, and its name belongs to it.