Parent portal access · TX
Your parent’s results and records at MD Anderson
How to see your parent’s MyChart account with your own login, how to get copies from the records office, and how to keep the results in one place.
From MD Anderson Cancer Center’s own pages, checked on November 3, 2026. Steps can change, so follow the official links.
See your parent’s MyChart account
Hospitals call this proxy access, or family access. You sign in with your own login and switch to your parent’s account, so you never need their password. At MD Anderson: the patient sends the invitation from their own account.
- 1Your parent opens the Friends and Family Access page in MyChart.
- 2They send you a proxy invite.
- 3You must be at least 18.
Get copies without the portal
From the Release of Information Office.
- 1Download the Authorization for the Use and Disclosure of Protected Health Information form.
- 2Your parent fills it in, signs it, and names you to receive the records.
- 3Send it by email (ROI@mdanderson.org), fax (1-855-884-3253) or mail, or drop it off. There is also an online request form, including one for a patient's representative, that lets you track the request.
- 4For urgent requests, call the Release of Information Office at 713-792-6710.
- Family members:
- The page says patients, caregivers and physicians may request records. It offers a separate online form for a patient's representative.
The records office pageThe request form
Your parent’s rights
- Your parent has a legal right to copies of their own records.
- When your parent asks, the hospital must answer within 30 days. It can take 30 more days once, if it explains why in writing.
- It can charge only a reasonable fee, based on what the copy costs to make.
- These rules also cover an electronic copy your parent asks, in writing, to have sent to you.
Keep the results in one place
Vita Health Coach is an iPhone app that keeps each family member's results in their own file and explains each new result in plain words. Once you have access, add your parent, tap Connect a hospital and search for MD Anderson. Paper copies work too: take a photo of each page.
Vita Health Coach on the App StoreQuestions
How do I see my parent's results at MD Anderson?
Ask for family access to your parent's MyChart account (hospitals call it proxy access). The patient sends the invitation from their own account. Your parent opens the Friends and Family Access page in MyChart. They send you a proxy invite. You must be at least 18.
How do I get copies of my parent's records from MD Anderson without the portal?
Ask the Release of Information Office. Download the Authorization for the Use and Disclosure of Protected Health Information form. Your parent fills it in, signs it, and names you to receive the records. Send it by email (ROI@mdanderson.org), fax (1-855-884-3253) or mail, or drop it off. There is also an online request form, including one for a patient's representative, that lets you track the request. For urgent requests, call the Release of Information Office at 713-792-6710.
How do I keep my parent's MD Anderson results in one place?
In Vita Health Coach on iPhone, add your parent as a person, open Health records, tap Connect a hospital, search for MD Anderson and sign in with your own login once you have family access. Their results arrive in their own file, and you can ask about any result in plain words. Connecting another person's hospital is part of a paid plan in the app.
Other hospitals: portal access by hospital, copies from the records office. Leaving the hospital? What to ask before they go. You can also ask these questions inside ChatGPT with Vita Health Coach for ChatGPT.
General information, not medical or legal advice. This page isn’t connected with MD Anderson Cancer Center, and its name belongs to it.