Parent portal access · IN
Your parent’s results and records at IU Health
How to see your parent’s My IU Health account with your own login, how to get copies from the records office, and how to keep the results in one place.
From IU Health’s own pages, checked on November 5, 2026. Steps can change, so follow the official links.
See your parent’s My IU Health account
Hospitals call this proxy access, or family access. You sign in with your own login and switch to your parent’s account, so you never need their password. At IU Health: the patient calls to share access.
- 1Your parent calls their provider's office or My IU Health Patient Portal Support at 317.963.1661, Monday to Friday, 8 am to 4:30 pm Eastern.
- 2Your parent gives your full name and email address. An adult can share access with up to 10 people.
Get copies without the portal
From the HIM Release of Information.
- 1Download the Authorization to Release and Disclose Patient Information form. It works for every IU Health facility.
- 2Your parent follows the instructions on the left side of the form, fills it in completely, signs it, and names you to receive the records.
- 3Fax, email or mail it to the facility that holds the records. For the Indianapolis metro hospitals (Methodist, University, Riley, North, West, Fishers), fax 317.968.1177, email medicalrecords@iuhealth.org, or mail to HIM Release of Information, IU Health Methodist Hospital, 1701 N. Senate Blvd., Indianapolis, IN 46202. Other facilities are listed on the page.
- 4Questions: HIM Release of Information, 317.962.8670.
- Time, as the hospital states it:
- While state and federal laws permit up to 30 days for processing requests, our goal is to process requests within 5 business days upon receipt.
The records office pageThe request form
Your parent’s rights
- Your parent has a legal right to copies of their own records.
- When your parent asks, the hospital must answer within 30 days. It can take 30 more days once, if it explains why in writing.
- It can charge only a reasonable fee, based on what the copy costs to make.
- These rules also cover an electronic copy your parent asks, in writing, to have sent to you.
Keep the results in one place
Vita Health Coach is an iPhone app that keeps each family member's results in their own file and explains each new result in plain words. Once you have access, add your parent, tap Connect a hospital and search for IU Health. Paper copies work too: take a photo of each page.
Vita Health Coach on the App StoreQuestions
How do I see my parent's results at IU Health?
Ask for family access to your parent's My IU Health account (hospitals call it proxy access). The patient calls to share access. Your parent calls their provider's office or My IU Health Patient Portal Support at 317.963.1661, Monday to Friday, 8 am to 4:30 pm Eastern. Your parent gives your full name and email address. An adult can share access with up to 10 people.
How do I get copies of my parent's records from IU Health without the portal?
Ask the HIM Release of Information. Download the Authorization to Release and Disclose Patient Information form. It works for every IU Health facility. Your parent follows the instructions on the left side of the form, fills it in completely, signs it, and names you to receive the records. Fax, email or mail it to the facility that holds the records. For the Indianapolis metro hospitals (Methodist, University, Riley, North, West, Fishers), fax 317.968.1177, email medicalrecords@iuhealth.org, or mail to HIM Release of Information, IU Health Methodist Hospital, 1701 N. Senate Blvd., Indianapolis, IN 46202. Other facilities are listed on the page. Questions: HIM Release of Information, 317.962.8670.
How do I keep my parent's IU Health results in one place?
In Vita Health Coach on iPhone, add your parent as a person, open Health records, tap Connect a hospital, search for IU Health and sign in with your own login once you have family access. Their results arrive in their own file, and you can ask about any result in plain words. Connecting another person's hospital is part of a paid plan in the app.
Other hospitals: portal access by hospital, copies from the records office. Leaving the hospital? What to ask before they go. You can also ask these questions inside ChatGPT with Vita Health Coach for ChatGPT.
General information, not medical or legal advice. This page isn’t connected with IU Health, and its name belongs to it.