Parent portal access · IL
Your parent’s results and records at CommonSpirit
How to see your parent’s CommonSpirit Patient Portal account with your own login, how to get copies from the records office, and how to keep the results in one place.
From CommonSpirit Health’s own pages, checked on November 5, 2026. Steps can change, so follow the official links.
See your parent’s CommonSpirit Patient Portal account
Hospitals call this proxy access, or family access. You sign in with your own login and switch to your parent’s account, so you never need their password. At CommonSpirit: the patient sends a proxy invite from their own account.
- 1These steps are for the CommonSpirit Patient Portal, used by Virginia Mason Franciscan Health, CHI St. Vincent and CommonSpirit Medical Group in Tennessee, Georgia, Kentucky and parts of Texas. Other CommonSpirit hospitals may use a different portal.
- 2Your parent logs in, opens the Friends and Family Access page and sends you a proxy invite.
- 3You need your own CommonSpirit Patient Portal account and must be at least 18. Spouses cannot share one account.
- 4For help, call the CommonSpirit Patient Portal Support Line at (844) 528-8383.
Get copies without the portal
From the Medical records office of each CommonSpirit region.
- 1CommonSpirit handles records by region. On the page, choose your parent's state to reach the right medical records office.
- 2In most communities there is a free, secure online tool to request records. Some records need an authorization form.
- 3Your parent signs the request and names you to receive the records.
- 4Send it the way your parent's regional page shows.
Your parent’s rights
- Your parent has a legal right to copies of their own records.
- When your parent asks, the hospital must answer within 30 days. It can take 30 more days once, if it explains why in writing.
- It can charge only a reasonable fee, based on what the copy costs to make.
- These rules also cover an electronic copy your parent asks, in writing, to have sent to you.
Keep the results in one place
Vita Health Coach is an iPhone app that keeps each family member's results in their own file and explains each new result in plain words. Once you have access, add your parent, tap Connect a hospital and search for CommonSpirit. Paper copies work too: take a photo of each page.
Vita Health Coach on the App StoreQuestions
How do I see my parent's results at CommonSpirit?
Ask for family access to your parent's CommonSpirit Patient Portal account (hospitals call it proxy access). The patient sends a proxy invite from their own account. These steps are for the CommonSpirit Patient Portal, used by Virginia Mason Franciscan Health, CHI St. Vincent and CommonSpirit Medical Group in Tennessee, Georgia, Kentucky and parts of Texas. Other CommonSpirit hospitals may use a different portal. Your parent logs in, opens the Friends and Family Access page and sends you a proxy invite. You need your own CommonSpirit Patient Portal account and must be at least 18. Spouses cannot share one account. For help, call the CommonSpirit Patient Portal Support Line at (844) 528-8383.
How do I get copies of my parent's records from CommonSpirit without the portal?
Ask the Medical records office of each CommonSpirit region. CommonSpirit handles records by region. On the page, choose your parent's state to reach the right medical records office. In most communities there is a free, secure online tool to request records. Some records need an authorization form. Your parent signs the request and names you to receive the records. Send it the way your parent's regional page shows.
How do I keep my parent's CommonSpirit results in one place?
In Vita Health Coach on iPhone, add your parent as a person, open Health records, tap Connect a hospital, search for CommonSpirit and sign in with your own login once you have family access. Their results arrive in their own file, and you can ask about any result in plain words. Connecting another person's hospital is part of a paid plan in the app.
Other hospitals: portal access by hospital, copies from the records office. Leaving the hospital? What to ask before they go. You can also ask these questions inside ChatGPT with Vita Health Coach for ChatGPT.
General information, not medical or legal advice. This page isn’t connected with CommonSpirit Health, and its name belongs to it.