Skip to content

Parent portal access · TX

Your parent’s results and records at CHRISTUS

How to see your parent’s MyCHRISTUS account with your own login, how to get copies from the records office, and how to keep the results in one place.

From CHRISTUS Health’s own pages, checked on November 4, 2026. Steps can change, so follow the official links.

See your parent’s MyCHRISTUS account

Hospitals call this proxy access, or family access. You sign in with your own login and switch to your parent’s account, so you never need their password. At CHRISTUS: the patient sends a proxy invite from their own account.

  1. 1Your parent logs in to MyCHRISTUS and opens the Friends and Family Access page.
  2. 2Your parent sends you a proxy invite from that page.
  3. 3You must be at least 18 to have proxy access. Each person must have their own MyCHRISTUS account, so you sign in with yours.
  4. 4For help, call the Patient Support Line at (833) 91CHART.
CHRISTUS Health’s official page

Get copies without the portal

From the Health Information Management office at each CHRISTUS facility.

  1. 1Each CHRISTUS hospital has its own records office. Find your parent's hospital on the page for its fax, address and online link.
  2. 2Download the Authorization for Use and Disclosure of Protected Health Information form. New Mexico hospitals use their own forms.
  3. 3Your parent fills it in, signs it and names you, with your name and address, in the Send/Release Information section.
  4. 4Send it with a copy of your parent's current ID by fax or mail to that hospital's office, or use the hospital's online request link.
  5. 5If you pick up the records in person, bring government-issued photo ID.
Family members:
Records are released to the patient of record and/or their legal representative(s). A person named in the Send/Release Information section can pick up records with government-issued photo ID.
Cost, as the hospital states it:
"We may charge a reasonable fee for the cost of copying, supplies and/or postage"
Time, as the hospital states it:
"Within timeframes established by State and Federal guidelines"

The records office pageThe request form

Your parent’s rights

  • Your parent has a legal right to copies of their own records.
  • When your parent asks, the hospital must answer within 30 days. It can take 30 more days once, if it explains why in writing.
  • It can charge only a reasonable fee, based on what the copy costs to make.
  • These rules also cover an electronic copy your parent asks, in writing, to have sent to you.
US Department of Health and Human Services

Keep the results in one place

Vita Health Coach is an iPhone app that keeps each family member's results in their own file and explains each new result in plain words. Once you have access, add your parent, tap Connect a hospital and search for CHRISTUS. Paper copies work too: take a photo of each page.

Vita Health Coach on the App Store

Questions

How do I see my parent's results at CHRISTUS?

Ask for family access to your parent's MyCHRISTUS account (hospitals call it proxy access). The patient sends a proxy invite from their own account. Your parent logs in to MyCHRISTUS and opens the Friends and Family Access page. Your parent sends you a proxy invite from that page. You must be at least 18 to have proxy access. Each person must have their own MyCHRISTUS account, so you sign in with yours. For help, call the Patient Support Line at (833) 91CHART.

How do I get copies of my parent's records from CHRISTUS without the portal?

Ask the Health Information Management office at each CHRISTUS facility. Each CHRISTUS hospital has its own records office. Find your parent's hospital on the page for its fax, address and online link. Download the Authorization for Use and Disclosure of Protected Health Information form. New Mexico hospitals use their own forms. Your parent fills it in, signs it and names you, with your name and address, in the Send/Release Information section. Send it with a copy of your parent's current ID by fax or mail to that hospital's office, or use the hospital's online request link. If you pick up the records in person, bring government-issued photo ID.

How do I keep my parent's CHRISTUS results in one place?

In Vita Health Coach on iPhone, add your parent as a person, open Health records, tap Connect a hospital, search for CHRISTUS and sign in with your own login once you have family access. Their results arrive in their own file, and you can ask about any result in plain words. Connecting another person's hospital is part of a paid plan in the app.

Other hospitals: portal access by hospital, copies from the records office. Leaving the hospital? What to ask before they go. You can also ask these questions inside ChatGPT with Vita Health Coach for ChatGPT.

General information, not medical or legal advice. This page isn’t connected with CHRISTUS Health, and its name belongs to it.