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Parent portal access · VA

Your parent’s results and records at Bon Secours

How to see your parent’s Bon Secours MyChart account with your own login, how to get copies from the records office, and how to keep the results in one place.

From Bon Secours’s own pages, checked on November 5, 2026. Steps can change, so follow the official links.

See your parent’s Bon Secours MyChart account

Hospitals call this proxy access, or family access. You sign in with your own login and switch to your parent’s account, so you never need their password. At Bon Secours: you and the patient fill in a form, and your signature is notarized.

  1. 1Print the Proxy Identification Verification form from Bon Secours MyChart.
  2. 2Your parent fills in the patient part and names you as their proxy.
  3. 3You fill in the proxy part and sign it in front of a notary public, with photo ID such as a driver's license or passport.
  4. 4Bon Secours then mails you an identification code and instructions to start your access.
Bon Secours’s official page

Get copies without the portal

From the Health Information Management Department.

  1. 1Each Bon Secours hospital has its own records office. Download the Release of Information form. An online request option is also on the page.
  2. 2Your parent fills it in, signs it, and names you to receive the records.
  3. 3Fax or mail it, with a copy of photo ID, to the hospital where your parent was treated. For Memorial Regional Medical Center in Richmond, fax 804-764-6324 or mail to 5801 Bremo Road, Richmond, VA 23226. Other hospitals are listed on the page.
  4. 4Questions: Memorial Regional Medical Center, 804-764-6427.
Cost, as the hospital states it:
Please be advised there may be a cost involved for this service.

The records office pageThe request form

Your parent’s rights

  • Your parent has a legal right to copies of their own records.
  • When your parent asks, the hospital must answer within 30 days. It can take 30 more days once, if it explains why in writing.
  • It can charge only a reasonable fee, based on what the copy costs to make.
  • These rules also cover an electronic copy your parent asks, in writing, to have sent to you.
US Department of Health and Human Services

Keep the results in one place

Vita Health Coach is an iPhone app that keeps each family member's results in their own file and explains each new result in plain words. Once you have access, add your parent, tap Connect a hospital and search for Bon Secours. Paper copies work too: take a photo of each page.

Vita Health Coach on the App Store

Questions

How do I see my parent's results at Bon Secours?

Ask for family access to your parent's Bon Secours MyChart account (hospitals call it proxy access). You and the patient fill in a form, and your signature is notarized. Print the Proxy Identification Verification form from Bon Secours MyChart. Your parent fills in the patient part and names you as their proxy. You fill in the proxy part and sign it in front of a notary public, with photo ID such as a driver's license or passport. Bon Secours then mails you an identification code and instructions to start your access.

How do I get copies of my parent's records from Bon Secours without the portal?

Ask the Health Information Management Department. Each Bon Secours hospital has its own records office. Download the Release of Information form. An online request option is also on the page. Your parent fills it in, signs it, and names you to receive the records. Fax or mail it, with a copy of photo ID, to the hospital where your parent was treated. For Memorial Regional Medical Center in Richmond, fax 804-764-6324 or mail to 5801 Bremo Road, Richmond, VA 23226. Other hospitals are listed on the page. Questions: Memorial Regional Medical Center, 804-764-6427.

How do I keep my parent's Bon Secours results in one place?

In Vita Health Coach on iPhone, add your parent as a person, open Health records, tap Connect a hospital, search for Bon Secours and sign in with your own login once you have family access. Their results arrive in their own file, and you can ask about any result in plain words. Connecting another person's hospital is part of a paid plan in the app.

Other hospitals: portal access by hospital, copies from the records office. Leaving the hospital? What to ask before they go. You can also ask these questions inside ChatGPT with Vita Health Coach for ChatGPT.

General information, not medical or legal advice. This page isn’t connected with Bon Secours, and its name belongs to it.