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Parent portal access · TX

Your parent’s results and records at Baylor Scott & White

How to see your parent’s MyBSWHealth account with your own login, how to get copies from the records office, and how to keep the results in one place.

From Baylor Scott & White Health’s own pages, checked on November 4, 2026. Steps can change, so follow the official links.

See your parent’s MyBSWHealth account

Hospitals call this proxy access, or family access. You sign in with your own login and switch to your parent’s account, so you never need their password. At Baylor Scott & White: either adult starts it: your parent grants you access, or you request it and your parent approves.

  1. 1Your parent fills in the online proxy management form at my.bswhealth.com/proxymanagement to grant you access. Or you fill it in to request access to your parent's record.
  2. 2The other person gets an email to accept or decline. If you asked for access, your parent approves it.
  3. 3Once it is accepted, you see your parent's health and pharmacy information in your own MyBSWHealth account.
  4. 4Paper option: fill in the form Request proxy access to another adult's record. Mail it to the address on the form or bring it to a Baylor Scott & White facility. Health Information Management reviews forms within 5-7 business days.
  5. 5This is only for existing Baylor Scott & White patients.
Baylor Scott & White Health’s official page

Get copies without the portal

From the Health Information Management.

  1. 1Download the Authorization of release of information from BSWH form.
  2. 2Your parent fills it in, signs it, and names you to receive the records.
  3. 3Email it to BSWH@Healthmark-Group.com, fax it to 855.563.2794, or mail it to Baylor Scott & White Health, c/o HealthMark Group, 16750 Westgrove Dr #600, Addison, TX 75001.
  4. 4Your parent can also request records online in MyBSWHealth. For questions or status, call 844.848.2794.

The records office pageThe request form

Your parent’s rights

  • Your parent has a legal right to copies of their own records.
  • When your parent asks, the hospital must answer within 30 days. It can take 30 more days once, if it explains why in writing.
  • It can charge only a reasonable fee, based on what the copy costs to make.
  • These rules also cover an electronic copy your parent asks, in writing, to have sent to you.
US Department of Health and Human Services

Keep the results in one place

Vita Health Coach is an iPhone app that keeps each family member's results in their own file and explains each new result in plain words. Once you have access, add your parent, tap Connect a hospital and search for Baylor Scott & White. Paper copies work too: take a photo of each page.

Vita Health Coach on the App Store

Questions

How do I see my parent's results at Baylor Scott & White?

Ask for family access to your parent's MyBSWHealth account (hospitals call it proxy access). Either adult starts it: your parent grants you access, or you request it and your parent approves. Your parent fills in the online proxy management form at my.bswhealth.com/proxymanagement to grant you access. Or you fill it in to request access to your parent's record. The other person gets an email to accept or decline. If you asked for access, your parent approves it. Once it is accepted, you see your parent's health and pharmacy information in your own MyBSWHealth account. Paper option: fill in the form Request proxy access to another adult's record. Mail it to the address on the form or bring it to a Baylor Scott & White facility. Health Information Management reviews forms within 5-7 business days. This is only for existing Baylor Scott & White patients.

How do I get copies of my parent's records from Baylor Scott & White without the portal?

Ask the Health Information Management. Download the Authorization of release of information from BSWH form. Your parent fills it in, signs it, and names you to receive the records. Email it to BSWH@Healthmark-Group.com, fax it to 855.563.2794, or mail it to Baylor Scott & White Health, c/o HealthMark Group, 16750 Westgrove Dr #600, Addison, TX 75001. Your parent can also request records online in MyBSWHealth. For questions or status, call 844.848.2794.

How do I keep my parent's Baylor Scott & White results in one place?

In Vita Health Coach on iPhone, add your parent as a person, open Health records, tap Connect a hospital, search for Baylor Scott & White and sign in with your own login once you have family access. Their results arrive in their own file, and you can ask about any result in plain words. Connecting another person's hospital is part of a paid plan in the app.

Other hospitals: portal access by hospital, copies from the records office. Leaving the hospital? What to ask before they go. You can also ask these questions inside ChatGPT with Vita Health Coach for ChatGPT.

General information, not medical or legal advice. This page isn’t connected with Baylor Scott & White Health, and its name belongs to it.