Parent portal access · AZ
Your parent’s results and records at Banner
How to see your parent’s Banner Health account account with your own login, how to get copies from the records office, and how to keep the results in one place.
From Banner Health’s own pages, checked on November 5, 2026. Steps can change, so follow the official links.
See your parent’s Banner Health account account
Hospitals call this proxy access, or family access. You sign in with your own login and switch to your parent’s account, so you never need their password. At Banner: the patient invites you from their own account.
- 1If your parent makes their own health decisions, they log in to their Banner Health account, go to Manage family profiles, choose Add member and enter your details.
- 2You accept the invitation: log in to or create your own Banner Health account and answer security questions about your parent.
- 3If your parent cannot make their own medical decisions, a legal guardian or other authorized person logs in, goes to Manage family profiles and chooses Adult who is incapable of making medical decisions. Banner staff review papers such as a medical power of attorney, and answer within 1 to 3 business days.
- 4Access stays in place until your parent removes it.
Get copies without the portal
From the Health Information Management Services (HIMS).
- 1Your parent can request records online with the links on the page. One request covers any Banner Health hospital, office or urgent care. Have a government-issued photo ID ready.
- 2Or your parent can visit the Health Information Management Services department at any Banner Health hospital, or the front desk at their Banner doctor's office, with photo ID.
- 3The authorization form is on the page in English and Spanish, under Medical Information Release. Your parent signs it and names you to receive the records.
- 4Banner Surgery Center records: fax 602-865-7795, phone 480-292-8541, extension 3.
- Family members:
- If you are the power of attorney for an adult patient, you will be asked to upload or provide papers showing you are legally authorized to make the request.
- Cost, as the hospital states it:
- A fee may be assessed for the cost of labor, supplies and/or postage in producing your record; you will be notified if any fees will be incurred.
The records office pageThe request form
Your parent’s rights
- Your parent has a legal right to copies of their own records.
- When your parent asks, the hospital must answer within 30 days. It can take 30 more days once, if it explains why in writing.
- It can charge only a reasonable fee, based on what the copy costs to make.
- These rules also cover an electronic copy your parent asks, in writing, to have sent to you.
Keep the results in one place
Vita Health Coach is an iPhone app that keeps each family member's results in their own file and explains each new result in plain words. Once you have access, add your parent, tap Connect a hospital and search for Banner. Paper copies work too: take a photo of each page.
Vita Health Coach on the App StoreQuestions
How do I see my parent's results at Banner?
Ask for family access to your parent's Banner Health account account (hospitals call it proxy access). The patient invites you from their own account. If your parent makes their own health decisions, they log in to their Banner Health account, go to Manage family profiles, choose Add member and enter your details. You accept the invitation: log in to or create your own Banner Health account and answer security questions about your parent. If your parent cannot make their own medical decisions, a legal guardian or other authorized person logs in, goes to Manage family profiles and chooses Adult who is incapable of making medical decisions. Banner staff review papers such as a medical power of attorney, and answer within 1 to 3 business days. Access stays in place until your parent removes it.
How do I get copies of my parent's records from Banner without the portal?
Ask the Health Information Management Services (HIMS). Your parent can request records online with the links on the page. One request covers any Banner Health hospital, office or urgent care. Have a government-issued photo ID ready. Or your parent can visit the Health Information Management Services department at any Banner Health hospital, or the front desk at their Banner doctor's office, with photo ID. The authorization form is on the page in English and Spanish, under Medical Information Release. Your parent signs it and names you to receive the records. Banner Surgery Center records: fax 602-865-7795, phone 480-292-8541, extension 3.
How do I keep my parent's Banner results in one place?
In Vita Health Coach on iPhone, add your parent as a person, open Health records, tap Connect a hospital, search for Banner and sign in with your own login once you have family access. Their results arrive in their own file, and you can ask about any result in plain words. Connecting another person's hospital is part of a paid plan in the app.
Other hospitals: portal access by hospital, copies from the records office. Leaving the hospital? What to ask before they go. You can also ask these questions inside ChatGPT with Vita Health Coach for ChatGPT.
General information, not medical or legal advice. This page isn’t connected with Banner Health, and its name belongs to it.