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Parent portal access · IL

Your parent’s results and records at Advocate

How to see your parent’s LiveWell account with your own login, how to get copies from the records office, and how to keep the results in one place.

From Advocate Health Care’s own pages, checked on November 3, 2026. Steps can change, so follow the official links.

See your parent’s LiveWell account

Hospitals call this proxy access, or family access. You sign in with your own login and switch to your parent’s account, so you never need their password. At Advocate: the patient sends the invitation from their own account.

  1. 1Your parent logs in to LiveWell on a computer, selects Menu, then Share My Record.
  2. 2They select Friends and family access, then Invite Someone.
  3. 3They fill in your name, email address and billing access level.
  4. 4A second route in LiveWell: Menu, Request Family Access, Give Access. Download the form, then mail, fax or email it as instructed.
Advocate Health Care’s official page

Get copies without the portal

From the Health Information Management Department.

  1. 1Download the Authorization to Release Protected Health Information form. Instructions for filling it in are on the page.
  2. 2Your parent signs it and names you to receive the records. A signed letter with the same details also works.
  3. 3Email, fax or mail it to the Health Information Management department of the hospital that treated your parent. Each hospital's fax and email is on the page. You can also drop it off.
  4. 4Say which format you want: paper or electronic.
Family members:
The request must carry the signature of the patient whose records are released, or their legal representative.
Cost, as the hospital states it:
There is no cost if your medical records are being sent directly to a doctor or other health care provider. For other types of requests, there may be a reasonable fee.

The records office pageThe request form

Your parent’s rights

  • Your parent has a legal right to copies of their own records.
  • When your parent asks, the hospital must answer within 30 days. It can take 30 more days once, if it explains why in writing.
  • It can charge only a reasonable fee, based on what the copy costs to make.
  • These rules also cover an electronic copy your parent asks, in writing, to have sent to you.
US Department of Health and Human Services

Keep the results in one place

Vita Health Coach is an iPhone app that keeps each family member's results in their own file and explains each new result in plain words. Once you have access, add your parent, tap Connect a hospital and search for Advocate. Paper copies work too: take a photo of each page.

Vita Health Coach on the App Store

Questions

How do I see my parent's results at Advocate?

Ask for family access to your parent's LiveWell account (hospitals call it proxy access). The patient sends the invitation from their own account. Your parent logs in to LiveWell on a computer, selects Menu, then Share My Record. They select Friends and family access, then Invite Someone. They fill in your name, email address and billing access level. A second route in LiveWell: Menu, Request Family Access, Give Access. Download the form, then mail, fax or email it as instructed.

How do I get copies of my parent's records from Advocate without the portal?

Ask the Health Information Management Department. Download the Authorization to Release Protected Health Information form. Instructions for filling it in are on the page. Your parent signs it and names you to receive the records. A signed letter with the same details also works. Email, fax or mail it to the Health Information Management department of the hospital that treated your parent. Each hospital's fax and email is on the page. You can also drop it off. Say which format you want: paper or electronic.

How do I keep my parent's Advocate results in one place?

In Vita Health Coach on iPhone, add your parent as a person, open Health records, tap Connect a hospital, search for Advocate and sign in with your own login once you have family access. Their results arrive in their own file, and you can ask about any result in plain words. Connecting another person's hospital is part of a paid plan in the app.

Other hospitals: portal access by hospital, copies from the records office. Leaving the hospital? What to ask before they go. You can also ask these questions inside ChatGPT with Vita Health Coach for ChatGPT.

General information, not medical or legal advice. This page isn’t connected with Advocate Health Care, and its name belongs to it.